Frequently Asked Questions
Everything you need to know about your fresh, garden-to-cup experience.
How long do Gardencups stay fresh?
Our salads are harvested and packed to order. When kept refrigerated, they typically stay crisp and delicious for 5-7 days from the date of delivery.
How does the shipping process work for perishable goods?
We ship in insulated liners with non-toxic gel packs to ensure your greens stay at the optimal temperature throughout their journey to your doorstep.
Can I customize the ingredients in my Gardencup?
Currently, we offer fixed chef-crafted recipes to ensure the perfect flavor balance, but you can choose from a wide variety of seasonal rotations to suit your taste.
Is the packaging recyclable?
Yes! Our signature cups are made from 100% BPA-free, recyclable plastic, and our shipping boxes and liners are also designed for easy curbside recycling.
What should I do if my delivery is delayed or damaged?
Your satisfaction is our priority. If your order arrives late or in poor condition, please contact our support team within 24 hours for a full replacement or refund.
Do you offer subscription options?
Yes, you can subscribe and save 10% on every order. You have full control to skip, pause, or cancel your salad delivery at any time through your account portal.